FAQ

1. What payment methods do you accept?

We accept payments via credit card : Visa, MasterCard, CB, Amex and secure platforms such as PayPal, Apple Pay, Shop Pay.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders, regardless of the purchase amount.

3. Are the jewelry pieces water-resistant?

Our jewelry can withstand water exposure, but we recommend avoiding prolonged contact, especially in pools or at the beach, to preserve their shine. Our watches are not water-resistant.

4. Do you offer gift boxes?

We do not offer gift boxes for all items. However, each piece of jewelry is carefully packaged to ensure optimal protection during shipping.

5. What is your return and replacement policy?

We accept returns within 14 days after receiving your order. We do not offer exchanges, but we provide a one-time free replacement in case of a defect within 30 days of receiving your order. After this period, no additional replacements will be made.

6. What are the delivery times?

Delivery times range from 5 to 8 business days, depending on your location and the selected shipping method.

7. Do you offer a warranty for your jewelry?

Yes, we offer a free replacement warranty for 30 days after you receive your order in case of a defect. After this period, no further replacements will be made.

8. How should I care for my jewelry?

To keep your jewelry in excellent condition, avoid excessive moisture, chemicals, and friction. Store it in a dry and safe place to prevent scratches.

9. Do you offer customization for the jewelry?

Currently, we do not offer customization services. However, our diverse collection features a wide range of modern and stylish designs.

10. Can I track my order?

Yes, you can track your order via the "Track My Order" section in the menu on our website using your order number. You will also receive a tracking link via email to monitor your package in real time.

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