Terms of Service — Hustle & Ice

Last updated: 9 September 2026
Contact: contact@hustleandice.com

By accessing our website, creating an account or placing an order, you agree to these Terms of Service.

“Services” refers to the features and services offered through our website, including browsing, purchasing, payment processing, order fulfilment, delivery, tracking, returns, refunds, customer support and related functionalities.

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1. Eligibility

You confirm that you are legally capable of entering into a binding contract under the laws applicable in your country of residence.

By placing an order, you confirm that the information you provide is accurate and complete.

We reserve the right to update these Terms from time to time. The version published on this page at the time of your order will apply to that order.

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2. Products & Availability

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate and up to date.

Minor variations may occur, including differences in colour or appearance resulting from individual screen settings, lighting or manufacturing characteristics.

All products are subject to availability.

If a product becomes unavailable after an order has been placed and we are unable to fulfil the order, we will contact you and, where applicable, offer an appropriate alternative or provide a full refund for the unavailable product.

Hustle & Ice products are fashion accessories and are not medical, protective or safety equipment.

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3. Orders & Payments

An order is considered accepted once payment has been successfully authorised and the order confirmation has been issued.

We accept payment methods made available at checkout, which may include:

• Shopify Payments
• PayPal
• Klarna
• Other authorised payment methods displayed at checkout

If a payment is refused, cancelled or cannot be authorised, the order may be cancelled.

Prices are displayed in the currency applicable to your selected market.

Any applicable taxes, delivery charges and other costs will be displayed at checkout where applicable.

You are responsible for providing accurate billing, delivery and contact information.

Once an order has been submitted, changes or cancellations may not always be possible if the order has already entered the fulfilment process.

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4. Shipping & Delivery

Orders are generally prepared for dispatch within 2–4 business days.

Estimated delivery times depend on the destination:

These are estimated delivery times and are not guaranteed delivery deadlines unless expressly stated otherwise.

Delivery times are calculated in business days, generally Monday to Friday, excluding weekends and applicable public holidays.

Tracking information may take some time to become active after dispatch, particularly when the parcel is transferred between international or local carriers.

Delivery may be delayed by circumstances beyond our reasonable control, including carrier disruptions, strikes, extreme weather, customs procedures, transport disruptions or other unforeseen events.

Where applicable, orders are shipped using tracked delivery.

For full information concerning delivery costs, destinations and estimated delivery times, please refer to our Shipping Policy.

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5. Returns, Refunds & Legal Guarantees

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

For customers in the European Union and United Kingdom, statutory consumer rights, including the applicable right of withdrawal, remain unaffected.

For US customers, Hustle & Ice provides a 14-day commercial return period, subject to the conditions set out in our Refund & Return Policy and applicable law.

Products may be tried on to the extent reasonably necessary to determine their nature, characteristics and suitability, but must otherwise be returned in accordance with the applicable return conditions.

Defective, damaged or incorrect products

If a product arrives defective, damaged or incorrect, please contact us within 72 hours of delivery and provide clear photographic or video evidence where requested.

This 72-hour reporting period allows us to investigate the issue and, where necessary, initiate carrier or supplier claims as quickly as possible.

It does not limit or remove any mandatory statutory consumer rights relating to defective or non-conforming products.

Depending on the circumstances and applicable law, we may provide a replacement, repair, price reduction or refund.

For full details, please refer to our Refund & Return Policy.

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6. Legal Guarantee of Conformity

Nothing in these Terms limits or excludes mandatory consumer protection rights.

For customers located in the European Union, statutory rights relating to the conformity and legal guarantee of goods remain applicable.

Where a product does not conform to the applicable legal requirements, you may have rights to remedies such as repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

For customers in other countries, any mandatory consumer protection rights applicable under local law remain unaffected.

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7. Intellectual Property

All content appearing on the Hustle & Ice website, including but not limited to:

• Text
• Product descriptions
• Photographs
• Videos
• Graphics
• Logos
• Brand names
• Designs
• Visual identity
• Website content

is owned by or licensed to Hustle & Ice and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

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8. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

We are not responsible for losses or damage resulting from:

• Misuse of a product
• Improper handling
• Failure to follow reasonable product-care instructions
• Normal wear and tear
• Events beyond our reasonable control

Where permitted by applicable law, Hustle & Ice will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was entered into.

Nothing in these Terms affects your mandatory statutory consumer rights.

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9. Personal Data

Personal data is processed in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal data and how you can exercise your applicable privacy rights.

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10. Governing Law & Consumer Rights

These Terms are governed by French law, without prejudice to any mandatory consumer protection provisions that apply in your country of residence.

If you are a consumer residing in another country, you may continue to benefit from mandatory protections provided by the laws applicable to you.

We encourage customers to contact us first so that we can attempt to resolve any dispute amicably.

Contact:
contact@hustleandice.com

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11. Consumer Mediation

For customers located in France, Hustle & Ice is in the process of arranging access to a consumer mediation service in accordance with applicable French consumer law.

The details of the designated consumer mediator will be added to these Terms of Service once the mediation arrangement has been completed.

Customers are encouraged to contact Hustle & Ice directly in writing first in order to seek an amicable resolution of any dispute.

Contact:
contact@hustleandice.com

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12. Contact

For any question concerning an order, product, delivery, return or these Terms, you can contact us at:

HUSTLE & ICE
Bât. 1, Esc. B
Rue Marcel Honoré
78270 Bonnières-sur-Seine
France

Email: contact@hustleandice.com