Privacy policy

Privacy Policy — Hustle & Ice

Last updated: 15 February 2026

Data Controller

HUSTLE & ICE
Bât. 1, Esc. B
Rue Marcel Honoré
78270 Bonnières-sur-Seine
France
Contact: contact@hustleandice.com

Data Protection Officer
Given the size and nature of our business, Hustle & Ice is not required to appoint a Data Protection Officer under Article 37 of the GDPR.
All data protection matters are handled directly by the business owner, who acts as the contact point for any questions relating to personal data processing.

1. Personal Data We Collect

Data you provide directly

When you place an order or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Customer support messages

  • Account login information (if an account is created)

Payment information

Payments are processed securely by third-party providers (Shopify Payments, PayPal, Klarna).
We never store full payment card details.

Data collected automatically

When browsing our website:

  • IP address

  • Device and browser type

  • Approximate location

  • Pages visited and interactions

This data is collected through cookies and similar tracking technologies.

Data received from third parties

We may receive data from:

  • Shopify (store infrastructure)

  • Payment providers

  • Shipping carriers

  • Analytics services

  • Advertising platforms (Meta, Google, TikTok)

2. How We Use Your Data (Legal Basis)

Purpose Legal basis
Process orders & delivery Contract performance
Customer support Legitimate interest
Fraud prevention Legitimate interest
Accounting & invoicing Legal obligation
Marketing communications (email/SMS) Consent (withdrawable anytime via unsubscribe link)
Website analytics Consent
Security monitoring Legitimate interest

You may unsubscribe from marketing communications at any time using the unsubscribe link included in each message or by contacting us.

3. Sharing of Personal Data

We share personal data only when necessary with:

  • Hosting & e-commerce infrastructure (Shopify)

  • Payment providers

  • Shipping & logistics partners

  • Customer support tools

  • Analytics providers

  • Advertising partners (only where consent has been given)

  • Authorities when legally required

We never sell personal data.

4. International Data Transfers

Some service providers (including Shopify and analytics partners) may process data outside the European Economic Area or the United Kingdom.

Where this occurs, transfers are protected by appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

5. Data Retention

Data Type Retention Period
Orders & invoices 10 years (legal obligation)
Customer account 3 years after inactivity
Customer support requests 3 years
Marketing subscription Until consent withdrawal
Analytics cookies Up to 13 months

6. Cookies

We use cookies to:

  • Operate the website

  • Remember preferences

  • Measure performance

  • Personalise content

  • Improve security

Non-essential cookies are only placed after your consent via the cookie banner.

You may manage cookies through your browser settings.

Types of cookies used

Strictly necessary cookies — required for website operation (cart, checkout, login, security). These cannot be disabled.

Analytics cookies — measure audience and improve performance.

Functional cookies — remember user preferences.

Marketing cookies — personalise advertising and measure campaign performance (Meta, Google, TikTok).

Non-essential cookies may be withdrawn at any time via the consent banner.

7. Children

Our Services are not intended for individuals under 16 years old.
If such data is identified, it will be deleted.

8. Data Security

We implement appropriate technical and organisational security measures to protect personal data.
However, no online system can guarantee absolute security.

9. Your Rights

Under GDPR and UK GDPR you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a supervisory authority

To protect your privacy, we may request proof of identity before processing your request.

We respond to requests within 30 days.

Contact: contact@hustleandice.com

10. Supervisory Authority

France: CNIL — www.cnil.fr
United Kingdom: ICO — www.ico.org.uk

11. Updates

This Privacy Policy may be updated to reflect legal or operational changes.
The latest version will always be published on this page.