Shipping policy
Shipping Policy — Hustle & Ice
Last updated: 9 September 2026
We aim to provide a reliable and transparent delivery experience.
Below are the details regarding order preparation, shipping times, delivery areas and shipping fees.
Order Preparation
All orders are generally prepared for dispatch within 2–4 business days after payment confirmation.
This preparation time is separate from the shipping transit time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery Time
Estimated delivery times after dispatch depend on the destination:
| Destination | Estimated delivery |
|---|---|
| France | 5–9 business days |
| Belgium | 5–10 business days |
| Germany | 6–10 business days |
| United States | 7–12 business days |
| United Kingdom | 8–16 business days |
Delivery times are expressed in business days, generally Monday to Friday, excluding weekends and applicable public holidays.
These delivery times are estimates and are not guaranteed delivery deadlines.
During peak seasons, exceptional events, customs procedures, or carrier disruptions, delivery may take longer than the estimated timeframe.
Shipping Areas
We currently ship to:
- France
- Belgium
- Germany
- United Kingdom
- United States
Available destinations are displayed at checkout.
Shipping Fees
Shipping costs are displayed at checkout and depend on the destination.
Free shipping
- France: free on orders over €50
- Belgium: free on orders over €60
- Germany: free on orders over €50
- United Kingdom: free on orders over £50
- United States: free on orders over $60
Orders below the applicable free-shipping threshold are charged the shipping fee displayed at checkout.
Tracked Delivery
Orders are shipped with tracking where available.
Once your order has been dispatched, tracking information will be provided by email.
Please note that tracking information may take some time to become active after dispatch, particularly when the parcel is transferred between international and local carriers.
A temporary lack of tracking updates does not necessarily mean that your parcel is lost or no longer in transit.
Delivery Responsibility
The customer is responsible for providing a complete and accurate delivery address, including any applicable apartment, building or access information.
If a parcel is returned because of an incorrect, incomplete or unclaimed delivery address, additional reshipping fees may apply.
Where a parcel cannot be delivered for reasons attributable to incorrect information provided by the customer, Hustle & Ice may be unable to refund the original shipping costs.
An order is considered delivered once the goods have been physically received at the delivery address provided during checkout, subject to applicable consumer protection laws.
Delays Outside Our Control
We are not responsible for delays caused by circumstances beyond our reasonable control, including:
- Carrier disruptions
- Strikes
- Customs procedures or checks
- Severe weather
- Transport disruptions
- Public holidays
- Other exceptional or unforeseen events
Such circumstances may extend the estimated delivery timeframe.
Nothing in this section limits or excludes any mandatory consumer rights that may apply in the event of significant delivery delays or non-delivery.
Customs, Duties & Taxes
For international shipments, customs procedures may apply depending on the destination.
Where applicable, any customs duties, taxes or import charges are handled according to the shipping and tax arrangements applicable to the destination and order.
Customers are not responsible for additional customs charges where these have already been included in the applicable shipping arrangement.
Need Help?
If you have any questions regarding your delivery or tracking information, please contact us:
Contact form
Email: contact@hustleandice.com
We usually respond within 24–48 business hours.