Refund policy
Last updated: 8 September 2026
1. Legal Right of Withdrawal (EU & UK)
In accordance with applicable European Union and United Kingdom consumer protection laws, customers in the EU and UK have the right to withdraw from their purchase within 14 days from the date of delivery, without providing any reason.
To exercise this right, a return request must be submitted through your customer account or by contacting our support team within this 14-day period.
Returns requested after the 14-day withdrawal period are not eligible for a refund under the right of withdrawal, except where statutory consumer rights relating to defective or non-conforming products apply.
2. US Customers — Returns
For customers in the United States, returns are accepted within 14 days of delivery in accordance with the Hustle & Ice Return Policy.
Return shipping costs are the responsibility of the customer, except for defective, damaged, or incorrect items.
Refunds are issued once the returned item has been received and inspected, provided that it meets the applicable return conditions.
Returns requested after the 14-day return period are not eligible for a refund, except where applicable law provides otherwise.
3. Return Conditions
Items may be tried on to assess size and appearance as you would in a physical store.
To be eligible for a return, items must:
- Not be worn beyond necessary handling
- Show no signs of prolonged use, scratches, or damage
- Include all original tags
- Be returned in their original packaging
- Be accompanied by proof of purchase
If the returned product shows signs of use that reduce its resale value, Hustle & Ice reserves the right to refuse the return or apply a partial refund proportional to the loss of value.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in the following situations:
- Defective item
- Item damaged upon arrival
- Incorrect item received
In these cases, Hustle & Ice covers the applicable return and replacement shipping costs.
We recommend using a tracked shipping service. Hustle & Ice cannot be held responsible for return parcels that are lost in transit.
5. Size Exchange — Rings
Hustle & Ice does not offer product exchanges, except for one (1) free ring size exchange per order.
For eligible ring size exchanges:
- The replacement shipment is free
- Return shipping of the original ring remains the customer’s responsibility
- The ring may only be tried on for sizing and must be returned in resalable condition
- Only one size exchange is allowed per order
No product exchanges are offered for bracelets or other items.
6. Defective, Damaged or Incorrect Items
If your item arrives defective, damaged, or incorrect, please contact us within 72 hours of delivery and provide clear photo or video evidence. This allows us to verify the issue and process your claim promptly.
Requests made after this 72-hour period may require additional verification before a replacement or refund can be considered.
Depending on the situation, we may offer:
- A free replacement, or
- A full refund
This 72-hour notification period is intended to facilitate the verification and processing of delivery-related issues and does not affect any statutory consumer rights that may apply.
7. Legal Guarantee
For customers in the European Union, your statutory consumer rights remain unaffected by this Refund & Return Policy.
Products are covered by the applicable legal guarantee of conformity. Where a product is defective or does not conform to the contract, you may be entitled to a repair, replacement, price reduction, or refund in accordance with applicable law.
Nothing in this policy limits or excludes your statutory consumer rights.
8. How to Initiate a Return
To request a return:
- Log in to your Hustle & Ice customer account
- Select the relevant order
- Click Request a return
- Follow the instructions provided
Please contact us before sending your return so that we can provide the correct return instructions and address.
Returns sent without prior contact may experience processing delays.
9. Refunds
Once you have exercised your right of withdrawal, refunds will be processed without undue delay and, where applicable, within 14 days as required by law.
We may withhold the refund until we have received the returned item or you have provided proof that it has been sent back, whichever occurs first.
Refunds are issued to the original payment method used for the purchase.
We do not issue refunds based solely on proof of shipment.
If the returned product does not meet our return conditions, the refund may be refused or a partial refund may be applied to reflect the loss of value.
Returns requested after the applicable 14-day withdrawal or return period are not eligible for a refund, except where statutory consumer rights apply.
In accordance with applicable EU and UK regulations, when the right of withdrawal is exercised, only the standard outbound shipping cost corresponding to the lowest-cost delivery option offered is refundable.
10. Return Address
HUSTLE & ICE — Returns Department
Bât. 1, Esc. B
Rue Marcel Honoré
78270 Bonnières-sur-Seine
France
11. Contact
For any questions regarding returns or refunds, you can contact us via:
Contact form
Email: contact@hustleandice.com
Our team usually responds within 24–48 business hours.