FAQ

Orders & Payments

What payment methods do you accept ?

We accept the following secure payment methods:

  • Credit & debit cards (Visa, Mastercard)
  • American Express
  • PayPal
  • Klarna (installment payments, subject to eligibility)

Available options are displayed at checkout.

Can I pay in installments ?

Yes. Installment payments may be available through Klarna or PayPal, depending on your eligibility and the provider’s terms.

Hustle & Ice does not control approval decisions.

Is payment secure ?

Yes. All payments are fully encrypted and processed by certified payment providers.

Hustle & Ice never stores your payment information.

Shipping

Which countries do you ship to ?

We currently ship to:

  • 🇫🇷 France
  • 🇬🇧 United Kingdom

Available destinations are shown at checkout.

What are the dispatch and delivery times ?

  • Orders are dispatched within 1–3 business days (usually within 48 hours).
  • Once shipped, delivery typically takes 3–5 business days, depending on destination.

Tracking details are sent once your order ships.

Is shipping free ?

Yes:

  • Free shipping from €50 for France
  • Free shipping from £50 for UK orders

Below these thresholds, shipping costs are shown at checkout.

Returns & Exchanges

What is your return policy ?

You have 30 days from the date of delivery to request a return.

Items must be:

  • Tried on only, to check size or fit
  • In perfect condition, with no signs of wear, scratches, or damage
  • With all original tags intact
  • In their original packaging

* Return shipping costs are the customer’s responsibility, except in the following cases:

  • Defective item
  • Item damaged upon delivery
  • Incorrect item received

How do ring size exchanges work ?

We offer one (1) free size exchange per order for rings.

  • The replacement item is shipped free of charge
  • Return shipping of the original ring is the customer’s responsibility
  • Requests must be made via the customer account or our support team

The returned ring may have been tried on to check the size, but must be returned:

  • In perfect condition, with no signs of wear, scratches, or damage
  • Complete, with all original packaging and included elements

What if my item arrives damaged or defective ?

Please contact us within 3 days of delivery with photo or video proof.

We will offer:

  • a free replacement, or
  • a full refund

Where do I send my return ?

Once approved, we will provide the official return address:

HUSTLE & ICE – Returns Department

When will I receive my refund ?

Refunds are processed within 10 business days after inspection, using the original payment method.

Support

How can I contact Hustle & Ice ?

Our team is available to assist you before and after your purchase.

You can reach us via:

We usually reply within 24–48 business hours.