FAQ
Orders & Payments
What payment methods do you accept ?
We accept the following secure payment methods:
- Credit & debit cards (Visa, Mastercard)
- American Express
- PayPal
- Klarna (installment payments, subject to eligibility)
Available options are displayed at checkout.
Can I pay in installments ?
Yes. Installment payments may be available through Klarna or PayPal, depending on your eligibility and the provider’s terms.
Hustle & Ice does not control approval decisions.
Is payment secure ?
Yes. All payments are fully encrypted and processed by certified payment providers.
Hustle & Ice never stores your payment information.
Shipping
Which countries do you ship to ?
We currently ship to:
- 🇫🇷 France
- 🇬🇧 United Kingdom
Available destinations are shown at checkout.
What are the dispatch and delivery times ?
- Orders are dispatched within 1–3 business days (usually within 48 hours).
- Once shipped, delivery typically takes 3–5 business days, depending on destination.
Tracking details are sent once your order ships.
Is shipping free ?
Yes:
- Free shipping from €50 for France
- Free shipping from £50 for UK orders
Below these thresholds, shipping costs are shown at checkout.
When do delivery times start ?
Delivery times are expressed in business days (Monday to Friday, excluding weekends and public holidays).
Tracking updates may appear once the parcel is scanned by the local carrier.
A temporary lack of updates is normal during this phase.
Why hasn’t my tracking updated yet ?
After dispatch, the parcel is handled by our logistics partner. Tracking updates appear once the local carrier scans the parcel.
A temporary lack of updates is normal during this phase.
Returns & Exchanges
What is your return policy ?
You have 30 days from the date of delivery to request a return.
Items must be:
- Tried on only, to check size or fit
- In perfect condition, with no signs of wear, scratches, or damage
- With all original tags intact
- In their original packaging
* Return shipping costs are the customer’s responsibility, except in the following cases:
- Defective item
- Item damaged upon delivery
- Incorrect item received
How do ring size exchanges work ?
We offer one (1) free size exchange per order for rings.
- The replacement item is shipped free of charge
- Return shipping of the original ring is the customer’s responsibility
- Requests must be made via the customer account or our support team
The returned ring may have been tried on to check the size, but must be returned:
- In perfect condition, with no signs of wear, scratches, or damage
- Complete, with all original packaging and included elements
What if my item arrives damaged or defective ?
Please contact us within 3 days of delivery with photo or video proof.
We will offer:
- a free replacement, or
- a full refund
Where do I send my return ?
Once approved, we will provide the official return address:
HUSTLE & ICE – Returns Department
When will I receive my refund ?
Refunds are processed within 10 business days after inspection, using the original payment method.
Support
How can I contact Hustle & Ice ?
Our team is available to assist you before and after your purchase.
You can reach us via:
- Contact form
- Email: contact@hustleandice.com
- Live chat
We usually reply within 24–48 business hours.